We provide help to clients who run online channels to their business. This requires the technical skill in order to build eCommerce platforms, and we possess that whether you need a basic shopping cart and inventory tracking system or a bespoke extension to your internal production system that is completely integrated and updates automatically.
Where we differ though is that we know that providing a technical solution is only part of eCommerce and transactional site development. It is about implementing the technical solution in such a way that your customers will interact with it. This relies heavily on usability techniques but also requires strategic knowledge so that the site presents the products that are hot and then compliments them with other products that your visitors want to maximise sales.
Our experience in this predates the web and borrows from the mail order industry to ensure that our eCommerce solutions are not just robust and secure but are also focused on making our clients money to maximise their investment. These techniques were developed when members of our team were working on recognisable brand launches of household names and on some of the very biggest names in online commerce.
All of this means that when you work with us to create an online revenue system, it will be very different from a pure-play technical agency. Yes we can talk to you about relational databases and automatic management of SKUs. We can also talk at length about customising off-the-shelf eCommerce packages and Open Source shopping baskets, but what it is really about is selling products to customers who love them, and who will return to buy again. This is what we excel at.
We bring this strategic knowledge and mix it with our design and technical skill to work through customer journeys with our clients, and then measure and monitor the results after launch as part of our Analytics and reporting service to test and prove our assumptions. Where changes are made we do this through our Maintenance and site management service so that changes and what if scenarios can be implemented in a timely fashion.
We have developed transactional and eCommerce sites for the likes of British Egg Information Service, AHDB and HDC.
What this adds up to is an expert premium service for anyone looking to enter the world of eCommerce or who recognises that their current transactional website is not serving the business as well as it could. We would be delighted to talk through with you how we can help you so please contact us for more details.
